This is our Privacy & Cookies Policy. Please read it before continuing to access or use our website.
This website is owned and operated by Redlands Country Lodge. Our trading address is: Ladybank, Cupar, Fife, Scotland KY15 7SH
The content of this website is for your general information and use only. It is subject to change without notice. If you continue to use our website to browse or book accommodation with us, you're agreeing to the following terms and conditions of use and our Privacy & Cookies Policy.
Redlands Country Lodge understands that guests care about the use and storage of their personal information and data. This sets out our policy on how we will use and protect your personal information.
We take all reasonable technical and organisational precautions to store your information in a secure manner and prevent its loss or misuse.
Your data is stored on a secure database operated by our booking system Freetobook. This database is fully compliant with GDPR data regulations.
Freetobook does not store or capture any personal data other than as necessary to process your booking or review our service and your experience. Neither Redlands Country Lodge nor Freetobook will transfer any personal data to any other party if it is not part of the booking and review process.
 
Using your personal information
 The personal information provided to us will only be used in connection with the services we are providing to you and is intended to improve your experience. We may use your personal information to:

• Process your booking and provide confirmation details
• Obtain secure payments for our services via credit/debit card
• Respond to any questions or comments via e-mail, telephone or post.
• Provide information that may be useful to you
• Request feedback about your stay with us, the booking experience and our website. This is sometimes done in conjunction with TripAdvisor and Freetobook.
• Send an email after your stay with a discount code that can be used for future bookings.

 
Disclosures, data storage and Information sharing
Your Personal Data
In using Freetobook as our booking engine, Redlands Country Lodge collects and stores information that you give when you make a booking. You are asked for your name, address, telephone number and email along with payment information and the names of any guests travelling with you. This may also include your IP address. This information is stored in the Freetobook system in order to process your booking. Redlands Country Lodge may contact you in relation to your booking.

Your data is also stored after you have stayed with us but will be kept no longer than necessary in order to comply with legal obligations and for Redlands Country Lodge to welcome your repeat business.

Data processed directly by third parties
We only share your personal data with third parties with which we have partnered to enable an integrated user experience. Specifically we work with Freetobook who provide our online booking system.
If you provide payment information to make a credit/debit card payment, this will be processed directly by secure PCI Level 1 compliant payment gateway providers. Our chosen provider is Stripe which is integrated into our booking system by Freetobook.
We only share your personal data if necessary for a third party to provide additional services as requested or as needed on our behalf and with your approval. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as specifically contracted.
Joint Controllers
In the context of providing booking software to accommodation providers to facilitate online booking, Freetobook and the accommodation provider, namely Redlands Country Lodge, shall together operate as joint data controllers for the processing of your personal data.
Security Procedures
In accordance with General Data Protection Regulation (GDPR), Freetobook observes reasonable procedures to prevent unauthorised access and misuse of personal information. We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.
Control of your Personal Data
You have the right to access data that is stored on behalf of properties taking bookings via the Freetobook system. If you wish to do so, please email or write to Redlands Country Lodge to request an overview of your personal data.
You can also contact us if you believe that the personal information we have for you is incorrect, if you believe that we are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about our Privacy & Cookies Policy.
Reviews
We may also ask you to send feedback after your stay in order to further improve our service. Your email address will be used for this purpose. If you complete a review it may be posted on Redlands Country Lodge's website, Facebook and Instagram pages, Twitter account or Google plus. However, no identifying details will ever be attached to a review posting.
To process your information as described above, Freetobook relies on the following legal bases:
Performance of a contract. The storage of your information may be necessary to perform the contract that you have with Redlands Country Lodge when booking accommodation.
Legitimate Interests. Freetobook may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.
Cookies
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. These cookies are used only to help you make a smooth booking and contain information like the date searched and language of booking. There is a difference between session cookies and persistent cookies. Session cookies will only exist until you close your browser. Persistent cookies have a longer lifespan and are not automatically deleted once you close your browser. Freetobook uses persistent cookies in Google Analytics to analyse visitor traffic and behaviour.
By using the freetobook booking system or proceeding with a booking you are consenting to the above use of cookies.
​News Updates
On occasion we may use your email address to tell you about news and special offers relating solely to our products or services. If you are a guest we will do this automatically. If you aren't a guest, you can subscribe to our newsletter and other updates online. If you do not want us to send you marketing information at any point, please email us, with the subject line 'unsubscribe' at: [email protected].
Contact
If you have any questions about our Privacy & Cookies Policy, you can email us at [email protected] or write to us at Redlands Country Lodge, Ladybank, Cupar Fife KY15 7SH
 
We regularly review and update our Privacy & Cookies Policy. Our Privacy & Cookies Policy was last updated on Feb 2024