TERMS AND CONDITIONS
Please read these terms carefully and print out a copy for your own records. If there's anything you are not sure about, please don't assume! Just give us a call in advance and we'll be happy to discuss.
LOCATION
WeeBothy and WeeOne and WeeTwo are located in the small courtyard of Redlands Country Lodge. We are approx 3/4 mile from the village of Ladybank, Cupar, Fife. Please use Google Maps to find us and search for Redlands Country Lodge rather than use our postcode.
We were part of a larger estate at one time and we share the postcode with Ramornie Farm, about 1/4 mile away from us. Do not follow the farm track to Ramornie Farm, look for our Redlands Country Lodge sign at the gate on Pitlessie Road.
CHECK IN/CHECK OUT TIMES
Check-in is from 4pm. Check-out is by 10.00am. You will be sent check in instructions prior to arrival. In case of late arrival (after 9pm) please inform at point of booking or by phone as soon as possible.
HOT TUBS
Hours of use 11.30am, vacated by 10pm latest.
All guests use the Hot Tub and surrounds at their own risk.
Each apt has a private hot tub. WeeOne and WeeTwo have covered gazebos, WeeBothy is open to the stars!
Your tub is freshly cleaned and filled for your use in line with manufacturers/BISHTA guidelines. We use Bromine in our tubs, not chlorine.
In order to keep your tub useable and safe for the duration of your stay, all guests must read the guidelines provided in the guest folder. They are for your safety and comfort and for the comfort of other guests at Redlands. We check the tub twice a day and rebalance chemicals if necessary.
If you tub becomes too dirty ( this can only happen if you choose not following cleanliness and time guidelines, we will advise you not use the tub for the remainder of your stay. There will be a charge of £40 for this if you wish your tub to be refilled.
It is entirely at our discretion as to whether guests may use the tub. Intoxicated guests will not be permitted to use. Guests must not make excessive noise or play music in the tub area. Please respect neighbouring apartments. All guests should shower before using and bring appropriate swimwear - we provide a robe for use - flip flops are advisable too. The Tub must be vacated by 10pm. Children are not permitted. Persons with heart disease, diabetes, low or high blood pressure, or any serious illness should not enter the hot tub without prior consultation with their doctor. Pregnant women should not use the hot tub. Persons with any skin condition are not permitted to use the tub.
Hot tub folliculitis and hot tubs.
Hot tub folliculitis is caused by a type of bacteria called Pseudomonas aeruginosa, which thrives in warm, moist areas. It can cause a rash after using a hot tub. The rash may require antibiotics to treat it. The best way to prevent hot tub folliculitis is to only use hot tubs that you know have been regularly and thoroughly treated and cleaned - ours are completely emptied and refilled for each guest and we follow BISHTA guidelines and keep records accordingly. Even with our thorough maintenance, we need to advise you of the risk. There are some precautions you can take to further reduce your risk. You should note the following also:
- Follow the guidance in the in room folder regarding 15 min time limit. Choosing to disregard this can elevate your risk.
- Avoid shaving or removing hair immediately before using a hot tub. Waxing should be done at least a day or so in advance if possible.
- Don’t sit around in a damp swimsuit. Immediately after getting out of the tub, shower and wash with soap and water.
- Clean your swimsuit thoroughly after you’ve been in a hot tub. If you don’t, you could reinfect yourself at a later date.
SMOKING POLICY/CANDLES
In keeping with regulations and for the comfort of other guests ALL accommodation at Redlands Country Lodge is completely non-smoking, guests may smoke at the designated smoking area situated at the front gate. Any guest found smoking anywhere on the premises other than the designated area WILL be asked to leave immediately and an additional cleaning charge of £50.00 will be incurred. WeeBothy guests may smoke on the rear decked area and must use the ashtray provided.
Candles - please do not use any naked flames in the accommodation. Vaping is prohibited in the building and around the hot tub.
DOGS (WEEBOTHY ONLY)
We love dogs - we have four ourselves. WeeBothy is pet friendly and well behaved adult dogs are welcome. We are sorry, we no longer accept dogs in WeeOne or WeeTwo, our log cabin apartments. There is a charge of £5/pet/night, payable on check in. Max. 2 dogs. Please bring your pets bedding with them. Pets are NOT to be left unattended at any time. Please respect our furnishings and ensure they are NOT in the bed or on our sofas! We reserve the right to charge for cleaning and repairs above normal use if we feel our property or contents has been damaged by your dog. If the reservation following yours needs to be cancelled due to damage, we will seek to recover all costs and losses incurred. There are many walks on the doorstep and if your dogs fouls in our courtyard, please dispose of in our blue bin at gate and give Fido a good rub down if he's been a rainy woodland walk! Please note we have free range hens roaming freely! We are sorry but we cannot accept house cats in our accommodation.
BBQ's
For the comfort and safety of all guests, we do not allow BBQing on our site.
DAMAGE TO REDLANDS COUNTRY LODGE PROPERTY
All rooms are cleaned within current Covid guidelines and checked for damage after each letting and are let in good condition. The person booking the room/s takes full responsibility for all rooms booked under their name. The booker accepts responsibility for any damage caused during their stay that necessitates repair or replacement, furniture, fixtures and fittings, mattresses etc. Additional cleaning, out-with reasonably expected cleaning, will incur an additional charge. If we have to cancel a booking following yours due to damage, we WILL pursue all losses and damages incurred. We reserve the right to deduct payment from the card used to secure your booking.
ACCEPTANCE OF BOOKING
Confirmation of booking by deposit assumes acceptance of these terms and conditions by the person placing the booking.
DEPOSITS & BOOKINGS & CANCELLATIONS
Our own website will ALWAYS offer parity or below on rates with booking engines such as Booking.com, Airbnb or Tripadvisor, unless they have special offers of their own.
A 50% deposit is required for ALL bookings, regardless of booking channel. (Full payment is taken at time of booking is required for all bookings through Airbnb.) Without deposit, your reservation is NOT confirmed. All deposits are non-refundable but can be transferred to another date. Where COVID restrictions prevent travel by you or hosting by us, we will refund fully any monies paid for bookings MADE THROUGH THIS WEBSITE. Anyone wishing to reschedule due to Covid can do so free of charge if dates area available at same rate.
Deposit can be made by valid Debit or Credit Card either using our online booking system or by contacting us by phone and we can provide bank transfer details. The balance will be taken up to 5 days before your stay. The card must be valid up to the date of your last nights stay. We no longer accept personal cheques. Business users booking rooms for employees must agree a suitable method of payment with the proprietor in advance. Agents booking on behalf of clients must agree any commission with us beforehand.
Booking through any channels other that our website are subject to the specific terms and conditions of that particular website and are outwith our control.
Bookings through our website must be cancelled 7 days in advance of your arrival date to avoid full balance being payable.
In the event of a cancellation with less than 7 days notice, or a no-show, the total booking value WILL be charged. Those concerned about the possibility of cancellation should take out appropriate travel insurance to cover you for genuine medical or travel related cancellations.
Once a reservation has been made any changes (such as a reduction of days or changes of dates) is deemed a cancellation of the original reservation and as such the deposit could be forfeited - the deposit maybe applied to the altered booking at our discretion.
Booking through any channels other that our website are subject to the specific terms and conditions of that particular website.
GROUP BOOKINGS & CANCELLATIONS
A group booking of all 3 apartments (or Exclusive use booking) is defined as one person booking the entire property (LOG CABIN APARTMENTS & WEEBOTHY) for EXCLUSIVE USE on behalf of up to 6 people regardless of the number of rooms used. A non-refundable deposit of 50% is payable upon booking. Any group bookings must be within COVID guidelines.
We do not accept stag or hen parties. Groups should note this property is for chilled getaways, not loud parties.
Group bookings must be made by telephone or email to info@redlandslodge.com and cancelled 28 DAYS in advance of your arrival date to avoid incurring full amount due. Group bookings are charged at a set rate, not per person. Therefore, should one of your party cancel AT ANY TIME after your booking has been confirmed by us, the total agreed rate remains payable by the person making the booking. In the event of a no-show, or a cancellation with less than 28 DAYS notice, the total booking value WILL be charged. Those concerned about the possibility of cancellation should take out appropriate travel insurance to cover you for genuine medical or travel related cancellations.
A damage deposit of £250 is required at time of booking and will be refunded on check out, providing no excessive cleaning is required and nothing is damaged. This can be paid by debit card or cash. All rooms are cleaned and checked prior to letting and are let in good condition. The person booking the rooms takes full responsibility for the whole group. The booker accepts responsibility for any damage caused during their stay that necessitates repair or replacement, furniture, fixtures and fittings, mattresses etc. Additional cleaning, out-with reasonably expected cleaning, will incur an additional charge.
Please note that once a reservation has been made any changes (such as a reduction of days or changes of dates) is deemed a cancellation of the original reservation and as such the deposit could be forfeited - the deposit maybe applied to the altered booking at our discretion.