Please read these terms carefully and retain a copy for your own records. If there's anything you are not sure about, please don't assume! Just give us a call in advance and we'll be happy to discuss.

ACCEPTANCE OF BOOKING:
Confirmation of booking by deposit assumes acceptance of these terms and conditions by the person placing the booking.

Redlands Country Lodge B&B Guest House DEPOSITS & BOOKINGS:
A deposit is required to guarantee ALL bookings. Without deposit, your enquiry is NOT confirmed. All deposits are non-refundable. A 20% deposit by valid Debit or Credit Card is required for bookings made 7 days or more before your stay. The card must be valid up to the date of your last nights stay. Bookings made within 7 days of your arrival date require a 50% deposit. Please note we no longer accept personal cheques. Business users booking rooms for employees must agree a suitable method of payment with the proprietor in advance. Travel agents booking on behalf of clients must agree any commission with us beforehand. At weekends there is normally a requirement for a minimum stay of 2 nights, especially during peak season. However, 1 night stays may be available on application, we can be flexible. During the Xmas and New Year period a minimum stay of 3 nights is normally required.

Redlands Country Lodge B&B Guest House CANCELLATIONS:
Bed and breakfast bookings must be cancelled 7 days in advance of your arrival date.

All deposits are non-refundable. In the event of a no-show, or a cancellation with less than 7 days notice, the total booking value WILL be charged. Those concerned about the possibility of cancellation should take out appropriate travel insurance to cover you for genuine medical or travel related cancellations.

Please note that once a reservation has been made any changes (such as a reduction of days or changes of dates) is deemed a cancellation of the original reservation and as such the deposit could be forfeited - the deposit maybe applied to the altered booking at our discretion.

GROUP BOOKINGS & CANCELLATIONS:
Group bookings must be cancelled 21 days in advance of your arrival date.

Group bookings are charged at a set rate, not per person. Therefore, should one of your party cancel AT ANY TIME after your booking has been confirmed by us, the total agreed rate remains payable by the person making the booking.

All deposits are non-refundable. In the event of a no-show, or a cancellation with less than 21 days notice, the total booking value WILL be charged unless we can re-let all rooms. Those concerned about the possibility of cancellation should take out appropriate travel insurance to cover you for genuine medical or travel related cancellations.

Please note that once a reservation has been made any changes (such as a reduction of days or changes of dates) is deemed a cancellation of the original reservation and as such the deposit could be forfeited - the deposit maybe applied to the altered booking at our discretion.

Redlands Country Lodge B&B Guest House CHECK IN/CHECK OUT TIMES:
Check-in is from 3pm. If we are not in when you arrive, please see back door of main house for instructions. In case of late arrival, please inform at point of booking or by phone as soon as possible. Check in before 3pm, such as before a wedding, can possibly be arranged for an additional charge of £35. Luggage can sometimes be stored if you call in advance.

Check-out is 10.30am Monday to Friday, 11.00am Saturday and Sunday.

Redlands Country Lodge B&B Guest House VOUCHERS:
Vouchers can be used at any time of year, subject to diary availability, with the exception of Xmas, New Year, Valentines period or the 2010 Open Golf Tournament. Where we have a minimum 2 night stay policy, the voucher holder can pay for the 2nd night if voucher is only valid for one night. One night stays cannot be booked at these times.

All vouchers include use of the hot tub. If the Alaskan Cedar Hot Tub cannot not be used due to inclement weather or unforeseen damage/repairs, no cash alternative will be offered.

Alaskan Cedar HOT TUB:
There is a £5 per person one-off charge to use the Alaskan Cedar Hot Tub, payable on use. All guests must agree to use the Alaskan Cedar Hot Tub at their own risk. It is entirely at our discretion as to whether guests may use the Alaskan Cedar Hot Tub. All guests must shower before using and  bring appropriate swimwear - flip flops are advisable too. The Alaskan Cedar Hot Tub must be vacated by 12am. Children under 16yrs are not permitted to use the Alaskan Cedar Hot Tub.

SMOKING:
All rooms and grounds of Redlands Country Lodge B&B Guest House are non-smoking. Any guest found smoking on premises WILL be asked to leave immediately and an additional cleaning charge will be incurred.

PETS:
Well-behaved pets are allowed in certain rooms, but ONLY by prior arrangement. Please bring your pets bedding with them and do not allow them to sleep on the rugs in the rooms. Pets are NOT to be left in the rooms unattended at any time, are not sleep on beds or furniture, are not allowed to foul within Redlands Country Lodge Guest House grounds and are not allowed in the lounge or breakfast room.

DAMAGE TO Redlands Country Lodge B&B Guest House PROPERTY:
All rooms are cleaned and checked for damage daily and are let in good condition. The person booking the rooms takes full responsibility for the whole group. The booker accepts responsibility for any damage caused during their stay that necessitates repair or replacement, furniture, fixtures and fittings, mattresses etc. Additional cleaning, out-with reasonably expected cleaning, will incur an additional charge